SHIPPING & RETURNS
From my studio to your home, every painting is carefully packaged to protect its textured surfaces and resin details throughout its journey.
PREPARING YOUR PAINTING
Your painting will be carefully packaged and dispatched within 3–5 business days of your order. You’ll receive an email when it’s on its way, with tracking details where available.
Estimated delivery times after dispatch:
United Kingdom: 5-10 business days
Europe: 7-14 business days
Rest of the world: 10-21 business days
These estimates are additional to the 3-5 business days for dispatch. Delivery may take longer due to customs clearance or delays with the delivery service.
SHIPPING CHARGES
Shipping is based on the size of your painting and its destination. The artwork prices below will help you identify the applicable delivery charge.
United Kingdom
Delivery is complimentary for paintings priced at £250, £600, £1,200 and £2,400.
For extra-large paintings priced at £4,000, delivery is £200 per artwork.
Europe
Paintings priced at £250, £600 or £1,200: £25 per artwork.
Paintings priced at £2,400: £80 per artwork.
Extra-large paintings priced at £4,000: £250 per artwork.
Rest of the world
Paintings priced at £250, £600 or £1,200: £50 per artwork.
Paintings priced at £2,400: £150 per artwork.
Extra-large paintings priced at £4,000: £400 per artwork.
Purchasing more than one painting
Shipping is calculated for each artwork, with the applicable charges combined at checkout. Any paintings eligible for complimentary UK delivery remain free to ship.
INTERNATIONAL & REMOTE DESTINATIONS
These rates apply to most destinations. Remote locations, carrier restrictions or unusually high transport costs may require an individual delivery quote.
If you think this may apply to your address, please contact me before ordering. If an exception becomes apparent after your order is placed, I’ll contact you before dispatch to discuss the available options and agree any additional charge before proceeding.
International orders may be subject to customs duties, import taxes or local charges. These are the buyer’s responsibility and are not included in the artwork price or shipping charge. Customs processing may also affect delivery times.
WHEN YOUR ORDER ARRIVES
Please unpack your painting carefully and retain the packaging until you’re happy it has arrived safely.
If anything arrives damaged or something isn’t right, please email studio@melissagoodenough.com as soon as possible. Photographs of the painting and its packaging will help me resolve the issue.
You’ll find advice on handling and looking after your artwork on the Care Instructions page.
RETURNS & CANCELLATIONS
I hope you’ll love your painting. If you change your mind about an original artwork purchased online, please email studio@melissagoodenough.com within 14 days of delivery. You then have a further 14 days to return it.
Please package the artwork securely, using the original packaging where possible, and retain proof of return. Return delivery costs are your responsibility unless the artwork is faulty, damaged or incorrect. For larger paintings, please contact me before arranging the return so we can discuss suitable transport.
Refunds will be made to your original payment method within 14 days of receiving the returned artwork or evidence that you have sent it back, whichever is earlier. Where applicable, your refund includes the original standard delivery charge.
You may unpack and inspect your painting. Any reduction in value caused by handling beyond what is necessary to inspect it may be deducted from your refund.
Bespoke or commissioned artworks made to your specifications cannot normally be returned for a change of mind. This does not affect your rights if an artwork is faulty, damaged or not as described.
Your statutory rights remain unaffected.
PAYMENT
Secure online payment is available by major debit and credit cards, Apple Pay and Google Pay. Available payment options are shown at checkout.
For larger purchases, multiple artworks or trade projects, payment by bank transfer may also be arranged directly.
A QUESTION BEFORE YOU ORDER?
For shipping questions or delivery quotes, please email studio@melissagoodenough.com. I’ll be happy to help.
TRADE & PROJECT ENQUIRIES
I welcome enquiries from interior designers, art consultants and other creative professionals sourcing original artwork for residential, hospitality and commercial spaces.
Whether you’re considering an existing painting, several pieces for a project or a site-specific commission, I’d be happy to discuss your requirements, timescale and delivery arrangements.
Please email studio@melissagoodenough.com with a little about your project.