TERMS OF SERVICE
Intellectual Property Notice
All rights to artwork remain solely with Melissa Goodenough and include any purchased items, whether originals, commissions, or prints, as well as any future reproductions of the artwork. Purchasing any item, original or otherwise, does not grant you permission to mint the piece as an NFT, print and distribute it in any form, or reproduce it in any way for profit or otherwise.
Buyers may not reproduce the artwork without express written permission. However, sharing images of purchased items on social media is always encouraged and does not violate this policy.
Liability
Once items are in your possession, Melissa Goodenough is not liable for any damage resulting from mishandling. This includes, but is not limited to, fingerprints, smudges, tearing, or other damage.
If a product arrives damaged due to postal handling or if faulty merchandise is received, compensation is provided as per consumer protection laws. Each print is inspected for quality before shipment to ensure it reaches you in pristine condition.
Please read product descriptions carefully. I am not responsible for issues arising from failure to review provided information, including that all prints include borders within the listed size.
Returns, Replacements, and Refunds
If you have an issue with your order, I am here to help! If an item does not meet your expectations or something has gone wrong, I will work with you to make it right. While I do my best to offer colour-accurate photos, please note that colour display may vary between devices.
Returns shipping is covered by customers unless merchandise is faulty or otherwise not as described, per consumer protections. If a return is necessary, please contact me within 7 days.
Shipping Policy
Order processing times are provided in each product description. I strive to ship orders promptly, though occasional delays may occur. If you need to update your shipping address, please notify me within 24 hours of purchase. I cannot redirect packages once they’ve been dispatched.
Melissa Goodenough is not responsible for undelivered packages due to incorrect addresses provided at checkout. Please ensure your address is accurate; refunds in this case will include a 20% restocking fee plus shipping cost recovery.
Duties and Taxes
My business is based in Dubai, United Arab Emirates, and I am not liable for import fees, duties, or taxes on international purchases, including custom artwork and fine art merchandise. Import fees are determined by your country’s customs agency, which will notify you regarding payment to release your package.
The customer is responsible for any import duties or similar charges. If these fees are refused and your item is returned, I will refund the purchase price minus original shipping costs, provided the item returns in its original condition.
All items are declared at purchase value, and requests to falsify export documents cannot be honored.
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Thank you for your understanding and support!